Refund & Returns Policy

At Woody Pals, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may return your order within 30 days of receiving it.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned, where possible, in its original packaging.

• Include all accessories and components supplied with the product.

We reserve the right to refuse returns that do not meet these conditions, unless the item is defective or incorrect.

How to Start a Return

Before returning any item, please contact us at contact@woodypals.com with your order number and the reason for your return.

We will provide you with the return instructions and the appropriate return address.

Please do not send items back without contacting us first.

Return Shipping Costs

If you are returning a product because you have changed your mind, you are responsible for the cost of returning the item to us.

If the product is damaged, defective, or you received the wrong item, Woody Pals will arrange the return shipment at no cost to you or provide a prepaid return shipping label.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, please contact us within 14 days of receiving your order at contact@woodypals.com.

To help us process your request quickly, please include:

• Your order number.

• A brief description of the issue.

• Photos showing the damage or defect, where possible.

Once the issue has been verified, we will arrange collection or provide a prepaid return label at our expense. Depending on the circumstances, we will offer a replacement, repair, or a full refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may take several business days to process and display the refund.

For returns due to a change of mind:

• The customer is responsible for the return shipping costs.

• Original shipping charges are non-refundable unless required by applicable law.

For returns due to a damaged, defective, or incorrect product:

• Woody Pals will cover all return shipping costs.

• A full refund will be issued, including any original shipping charges where applicable.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please return your original purchase (subject to this policy) and place a new order through our website.

Non-Returnable Items

Unless they are faulty or required by law, the following items cannot be returned:

• Gift cards.

• Personalised or custom-made products.

• Products damaged through misuse, neglect, or improper handling after delivery.

Business Customers

This Returns & Refund Policy also applies to business customers unless otherwise agreed in writing.

Certain statutory consumer rights apply only to purchases made by consumers and may not apply to business transactions.

Your Consumer Rights

Nothing in this policy limits or excludes any statutory rights you may have under applicable consumer protection laws within the European Union.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Woody Pals

Email: contact@woodypals.com