Shipping policy

Shipping Policy

Thank you for shopping with Woody Pals!

We aim to process and dispatch every order as quickly and carefully as possible. Please read the information below regarding our shipping process.

Shipping Destinations

We currently ship to countries within the European Union (EU).

If your country is not available during checkout, please contact us at contact@woodypals.com, and we will do our best to assist you.

Processing Time

Orders are usually prepared and dispatched within 1–2 business days after payment has been confirmed.

Orders placed during weekends or public holidays will be processed on the next business day.

During busy periods, product launches or holidays, processing times may be slightly longer.

Delivery Times

Estimated delivery times after dispatch are:

Spain: 1–3 business days
European Union: 3–7 business days

Delivery times are estimates only and may vary depending on the destination, courier services or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically during checkout based on the destination and the size of your order.

Any available free shipping promotions will be clearly indicated before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).

Delays

Although we work with reliable shipping partners, occasional delays may occur due to weather conditions, transport disruptions, customs inspections or other unforeseen circumstances.

We appreciate your patience in these situations and will do our best to help resolve any delivery issues.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order.

Woody Pals cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.